Key information and guidance about Aedis Warranties Ltd complaint handling procedures.
Please send your written complaint to:
1 Pioneer Court
Morton Palms Business Park
All complaints will then be passed to an appropriate Investigating Officer within the firm, or an external third-party if particular expertise is required, for their consideration and response to the complainant.
We investigate all complaints competently, diligently and impartially.
Once a complaint is received, we will review all the facts – obtaining any additional information from the complainant or other sources – and will speak to all individuals involved.
We will then record our findings along with any recommendations and the outcome will be communicated back to the complainant in writing.
We aim to explain in a clear way the assessment of the complaint, the decision we have made and offer any remedial action or redress.
Complaints will be handled with discretion and access to information about individual investigations will only be shared with those who have a legitimate access requirement. In determining access requirements, we will have regard to the legislative requirements such as data protection legislation and Freedom of Information legislation.